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Warranty

Make a warranty claim

Tell us what's wrong and show us with photos. Clear photos and a short description of how it happened help us sort things out quickly.

Online claims are temporarily unavailable

Please email cs@collectivebikes.com with clear photos showing any defects, your name, order number, email and phone number, and how the damage occurred.

Where did you buy your bike?

collectivebikes.com A shop or dealer

Please contact the shop you bought from

Claims should always be made at the point of purchase. The shop that sold you the bike will handle your claim and work with us if needed.

Find a Collective dealer

Which bike?

Signed in customers can choose their bike from their orders. Sign in

Order number

From your order confirmation email, e.g. #C40727

Bike model

Frame number (optional)

Under the bottom bracket area (underside of the frame).

What's wrong?

Part affected

When did you notice it?

Describe the problem

What you can see or hear, and when it happens.

How did it happen?

Please include detailed information as to how the damage occurred.

Bike shop that assembled the bike

Photos and video

Photos

Show the whole bike and close-ups of the problem, in good light.

Choose files or drag them here JPG, PNG, WEBP or HEIC · Up to 4 files · 20 MB each

Video (optional) Choose files or drag them here MP4 · MOV

Optional. Useful for noises or movement. Up to 20 MB.

Optional. Useful for noises or movement. Large videos are stored privately and only our customer service team can open them.

Your details and review

Full name

Phone

We use these details only to handle your request, as described in our privacy policy. Sending this does not sign you up to marketing.

Website

Claim received

Thank you — your claim has been sent

Our team will reply to . We will be in touch within 3 working days.

Questions? Email cs@collectivebikes.com or call +44 (0) 203 189 1869.

Drops, restocks, events and rider stories.

Email address

cs@collectivebikes.com
+44 20 3189 1869

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