UK MAINLAND DELIVERY

NEXT WORKING DAY DELIVERY / STANDARD DELIVERY 3-5 working day delivery in the UK mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.

Offshore locations may incur additional costs

USA DELIVERY

3-10 working day delivery in the USA mainland. For same day dispatch please order before 2pm on a working day. If ordered after 2pm, your order will be dispatched the following working day.

Offshore locations may incur additional costs

REST OF THE WORLD 

Delivery is up to 10 working days. Please email us for assistance

IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF THE UK

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

Collective Bikes does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

STEP 1:

Why?

A number of small issues can arise during the transit of bicycles that can and must be fixed or tweaked before the bike is ridden. This could potentially include (but is not limited to): the wheels needing truing, the torque needing checking and the gears needing adjusting. 

These issues can easily and quickly be sorted by a mechanic and must be for a number of reasons. Health and safety is the biggest one, as we wouldn’t want anyone to hurt themselves riding - but small issues such as these can cause damage to the bike to happen over time if not made sure to be correct before the bike is used. 

We only cover manufacturing defects under our warranty, and cannot cover any damage deemed to have been preventable by initial or general maintenance.

Even if a defect arises with a part of the bike that isn’t touched during assembly, we will only be able to cover this under warranty if the warranty policy has been followed and the bike has been built up by a shop. 

Any local bike shop should do just fine, however we would recommend going to a local independent shop if possible, as they are easier to liaise with and contact if we ever need to down the line for a warranty claim, and generally seem to do a better job from experience. 

STEP 2:

Done!

If you have completed both of these steps - congratulations! You are covered under our warranty and can ride easy knowing we have got your back ;)

WARRANTY

All of Collective Bikes Complete bikes are covered under our 12 month warranty.

WARRANTY POLICY 

Collective Bikes warranties the replacement of original Collective Bikes products due to defects originating from material and/or workmanship in accordance to conditions underneath

WARRANTY OF COLLECTIVE COMPLETE BIKES

All of Collective Bikes complete bikes are covered under our limited 12 month warranty from the date the bike was purchased. The warranty is valid to the original owner when proof of purchase is supplied. Please note, no parts must have been altered/changed, painted, or sandblasted. Bent or dented frames, forks, or handlebars are excluded from the warranty as it is a sign the bike has been subjected to impact. 

MAKING CLAIMS

Claims should always be made at the point of purchase.

For bikes purchase through our online store, please send clear photo showing any defects along with your name, order number, email and phone number to cs@collectivebikes.com . In the email, please also include detailed information as to how the damage occurred. We will be in touch within 3 working days.

Disclaimer

The user assumes the risk of any personal injuries, damage to or failure of Collective Bikes frames, forks, cranks, handlebars, stems or any other product manufactured under the Collective Bikes name, and any losses if the Collective Bikes product is used in any competitive event. The return of the warranty registration of within 35 days of purchase is a condition precedent to coverage herein. Any bicycle that is purchased through mail order or over the internet must be assembled by an authorised Collective Bikes bicycle dealer mechanic or a fully qualified mechanic. Any product that is not assembled by an authorised Collective Bikes bicycle dealer or qualified mechanic shall make the warranty void. Labour and transportation charges are not included. this warranty is valid to the original purchaser only. Proof of purchase (receipt) is required to validate protection under this limited warranty. Normal wear, accident, abuse, neglect, improper assembly, improper maintenance of parts of devices not consistent with the use originally intended for the bicycle sold are not covered by this warranty. This does not affect your statutory rights. Warranty terms may differ from country to country. For more information, please contact your local distributor.